PRODUCTS

How long can i keep the lenses?

All lenses in our site: After openning, you can use for 6 months. Before openning, 5 years count from the production date.

How to choose the right color lenses?

1.refer to the lenses picture, not the model, since different people have different eyes color

2.If you just need natural, we suggest choose single color lenses.

3.If you want to bright out, you can directly choose from the hot sell

4.no matter light color eyes or dark color eyes, it is the best when the structure hit your heart

What's the material of theses lenses?

Hema/NVP, which is considered as nonionic contact lenses low water content

What's the water content of theses lenses?

All lenses is 40% water content.

Does your lens come with prescription?

Not all. You can click on the "Prescription" collection to choose your favorite color. We will have more new prescriptions in the future, please keep an eye on the updates.If your eyesight is normal or you only need decoration, please choose -0.00. Consult your ophthalmologist to confirm diopter before ordering prescription.

Can I choose different power in one pair?

Sorry, NO.

we do not sell two different Prescription in one box at the moment. We don't accept any order leave note to change prescription.

What is "PWR", "DIA", "VISUAL DIA"?

😎PWR=power of eyes prescription, If your eyesight is normal or you only need decoration, please choose -0.00. Consulting your ophthalmologist to confirm diopter before ordering.

🤓DIA=diameter of the whole lens

👀VISUAL DIA= lens inner diameter for sight, normal inner dia is 3.8~4.2mm, small pupil inner dia is 2.5mm, vision will be slightly affected/blurry due to this (tunnel vision)

What should I do before wearing?

1.Please soak it in contact solution for contact lenses for 24 hours

2.Do not lend, borrow or share used contact lenses, otherwise, it may lead to infection or even blindness to eyes.

3.Please take off your lenses before sleeping.

4.Insert lenses before putting make-up on around eyes, and take off lenses before taking make-up off.

5.Please do not attend any water sports when wearing lenses.

6.New contact wearer wears less than 4 hours a day. When your eyes adapted to the lenses, you can wear them longer, but do not exceed 8 hours a day.

Why the lens color different from that on website?

Due to the effects of light, camera lens filters, surrounding color, original eye color / eye shape / makeup and other variables, the color of the lens may be different and the appearance will be different. This situation should be acceptable. However, our model photos were taken by real people, not Photoshop, to give you the most realistic effects.

What should I do if the lenses is frozen?

Do not heat the lenses! ! !

Before opening, put the lens at room temperature and let it thaw naturally.

How to care contact lenses?

1.Clean and disinfect the lens with moderate care solution (Place the contact in the palm of your hand. Wet your lenses with a few drops of care solution and carefully rub the lenses).

2.Use fresh care solution each time and discard solution from lens case after each use.

3.Remember to change solution regularly if you do not wear the lens often.

4.Rinse and scrub your lens every 2-3 days to prevent protein precipitation effectively.

5.Keep the lens away from sharp objects because the lenses are very thin and vulnerable.

PAYMENT

How to pay by credit card or debit card?

Fill the shipping information, then click continue to shipping, then click continue to payment, and you can see the credit card option.

Do you support Cash on delivery?

Sorry, we don't support it.

How to get discount or use code?

Add the required quantity to your cart, then click checkout, you can see a top header with words [ Click here to input code ], just click it and enter your code and click apply

What's Buy X Get Y?

For Buy X Get Y Free (BXGY), means when you add over (X+Y) Pairs to the Cart, Y Pairs is Free. For example, B2G1 means there are ≥3 pairs in your cart, and you only need to pay for 2 pairs by applying the code [B2G1]. By the way, we don't accept leave code in note and ask for extra pairs.

Shipping

When do you ship?

During Working Day, all of placed orders will be processed and dispatched within 72 hours.

Orders placed on holiday will be sent out after the holiday.

How long will my order take?

It counts from the day we sent out the packages.

It depends on where you are. From the packages being sent to the logistic, deliveries can take anywhere from 8-25 business days.

Some countries or small islands may need more time to arrive.

For such a high-quality and beautiful product, it is very worth the wait. You will not be disappointed!

Delivery details will be provided in your order email.

Why i get no information about the order?

1.make sure the email you leave in this order is right and can receive email;

2.our inform email is info@mysticeyesofficial.com

3.If you even counldn't find the email in the trash box please contact this email [ info@mysticeyesofficial.com ]

4.Check if your email box is full, if the email box is full, you can not get any email.

Where can you ship to?

Most countries can be delivered, if you can't make sure, try to put an address in the checkout page, before payment, and you can see whether it is deliverable.

Can I amend my order?

Our staffs work speedily to get all orders processed and shipped out, therefore we are unable to change anything once order have been processed, such as shipping details, the quantity of items, color, and diopter counts. Please make sure all the information is correct when you checkout.

How to Track order?

After the package is sent, the email you used to order will receive a confirmation email.

You can see your tracking number in the email (Sometimes in the Spam box) then you can track by our online store tracking button

The Order ID format is MY + 8 digital

After Sales Service

Products

Don't throw the package!!!

If the goods have any faulty and issue with your order when you get the parcel,contact us within 24 hours! Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.

Contact

info@mysticeyesofficial.com

We work 8 hours a day, 5 days a week, please kindly be patient, we will reply you as soon as we enter the working hours.

Delivery

If you can not track your order after 72h, please contact us by info@mysticeyesofficial.com